How We Work
Almosef 1st
An integrated operating system that reassures you on every journey
Rigorous clinical governance, strict QHSE, a 24/7 operations room, and digital technologies that quickly connect the patient to the receiving facility — supported by a supply chain that keeps the fleet always ready.
Clinical Governance
We place patient safety at the heart of every clinical decision, from receiving the call to final handover
- Clear policies and protocols for BLS/ALS pathways, pain management, infection control, and the transport of sensitive patient groups.
- Case reviews and continuous learning: regular clinical audits and constructive feedback for teams
- Risk management, root cause analysis, and recurrence prevention plans
- Data confidentiality and encrypted ePCR records with role-based access
Quality, Health, Safety, and Environment (QHSE) Management System
A clear framework for quality, safety, and environment that enhances operational efficiency and reduces risks.
- Standard Operating Procedures (SOPs), pre/post-mission inspections, and vehicle checklists
- Worker safety: mandatory training on PPE, safe driving, and infection prevention
- Quality indicators: response time, on-time arrival compliance, beneficiary satisfaction, and safety rates.
- Continuous improvement through monthly performance meetings and time-bound, accountable action plans.
Business Continuity Management (BCM) System
Readiness to work under all conditions, even during disruptions
- Risk scenario assessment: severe weather, fuel/communication outages, seasonal peaks
- Contingency plans: assembly points, alternative routes, and backup suppliers for vital materials
- Regular simulation exercises and plans to address gaps
- Rapid recovery with defined timeframes (RTO / RPO)
Maintaining Clinical Excellence
We enhance crew efficiency and intervention expertise to give the patient the best chance
- Training, certification, and practical competency assessment, with evidence-based protocol updates
- Clinical support and remote consultations when needed
- Medication and equipment review: validity, safe storage, and barcode tracking
- Patient experience: privacy, companion comfort, and feedback after every journey
Modern Medical Services
Comprehensive pre-hospital solutions under the supervision of a unified 24/7 operations room
- Receiving and assessing the call, prioritizing, and dispatching the nearest unit via GPS
- Types of transport: emergency/non-emergency, inter-facility, inter-city, dialysis patients, bedridden patients, and overweight patients.
- Field coverage: ambulance stations for events and gatherings, and healthcare support for sites/industrial cities.
- Electronic ePCR records and sharing of case summaries with the receiving facility
Supply Chain
Uninterrupted readiness keeps the fleet and equipment in optimal condition
- Secure inventory of medicines, consumables, batteries, and critical ambulance parts.
- Monitored cooling and cold chains with alerts for any deviations
- Preventive fleet maintenance with genuine parts and regular safety inspections
- Digital tracking of usage and authorizations via barcode/QR to prevent waste
Service Request Journey
1
Service Request Reception
Data entry and case location identification
2
Assessment and Triage
Priority determination and activation of the appropriate protocol
3
Dispatching the nearest unit
Real-time GPS guidance for the shortest route.
4
Arrival and Intervention
Stabilizing the case and documenting procedures on-site
5
Transport and Communication
Updating the receiving facility with case information
6
Handover and Closure
Safe handover and electronic ePCR report.
7
Review and Improvement
Case evaluation and feedback to the team